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Colophon Announces Enhanced Support Services

April 16, 2013

Thanks to important customer feedback and a need to improve our customer support services, Colophon has recently rolled-out a new support and ticketing service using ZenDesk.

The new service allows for rapid resolution to support requests using tickets that are instantly submitted to our technical team.

As the issue is worked on, the customer is notified of updates, and once a ticket has been resolved, the customer is contacted and the support ticket goes into the customer's history. This allows Colophon to keep track of previous support issues in order to use this information to inform any new issues that may arise.

Your can view the new support center at: colophon.zendesk.com

For any questions or comments on this new system, please call 888.222.5705.

 

Colophon New Media, LLC, provides expert Web Design, Hosting, Maintenance and Marketing services to clients across the U.S. We customize our services to meet each client's unique requirements, and we provide ongoing technical support. Our number one goal is to continually improve our client's presence on the Web. To learn more, contact Colophon today!

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