The new service allows for rapid resolution to support requests using tickets that are instantly submitted to our technical team.
As the issue is worked on, the customer is notified of updates, and once a ticket has been resolved, the customer is contacted and the support ticket goes into the customer’s history. This allows Colophon to keep track of previous support issues in order to use this information to inform any new issues that may arise.
Your can view the new support center at: colophon.zendesk.com
For any questions or comments on this new system, please call 888.222.5705.
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