The new service allows for rapid resolution to support requests using tickets that are instantly submitted to our technical team.
As the issue is worked on, the customer is notified of updates, and once a ticket has been resolved, the customer is contacted and the support ticket goes into the customer’s history. This allows Colophon to keep track of previous support issues in order to use this information to inform any new issues that may arise.
Your can view the new support center at: colophon.zendesk.com
For any questions or comments on this new system, please call 888.222.5705.
In observance of Labor Day, Colophon New Media’s offices will be closed on Monday, September…
While the demand home services providers is never going anywhere, neither is the competition. This makes…
Colophon New Media’s latest project continued its longstanding partnership with Origin Point Brands. Our work on…
Southern Logistics, an industrial transportation company specializing in the industrial waste side of logistics &…
For Colophon New Media’s latest project, the company worked with well-known local magazine Charleston Home +…
Charleston-based Colophon New Media recently put the finishing touches on a new website for Beemok Sports…