Colophon Introduces a New Support and Ticketing System

Story by: Colophon Editor
August 1, 2023

Colophon New Media, LLC is exited to announce the launch of a new support website to provide improved efficiency for website owners seeking support.

With 20 years of experience supporting small business websites, Colophon has learned what makes a successful support system for website owners, and how to best serve them to reach their business goals.

Support for business websites is a critical part of success. Business owners know that running a website requires an active and positive relationship with their web development and hosting company. There are inevitably issues that arise or changes that need to be made to a website, and this is when business owners want timely, efficient support. Colophon’s new support site helps to improve the support process.

Using an efficient ticketing system support requests are submitted via a short form. The forms works to collect as much relevant information up front in order to inform Colophon’s support staff about the issue and help get it resolved quickly.

Once a user has logged in, they are able to return to previous tickets, or easily create new ones. The ticket system allows users to add attachments and type comments, and for the most part the system functions like email. However, it has the great advantage over email by keeping an organized record of each issue, and a clear system of marking the status of an issue. By providing status, both the website owner and the support staff are able keep track of their tasks and provide solutions more quickly and effectively.

If you are a Colophon New Media customer and require support please use the new system. Colophon will be moving email requests into this new ticketing system over time. We look forward to serving you.